April Customer Service Award Winner
- ECCI
- Jun 6
- 2 min read
The Esperance Chamber of Commerce and Industry is proud to recognise Seraya Bain from Dôme Esperance as our April Customer Service Award winner.
Seraya receiving her award, presented by Esperance Communications, Ron Chambers.
Seraya has been part of the Dôme team for four years, starting at just 15 after completing work experience at the café. What began as an early introduction to the hospitality industry has grown into a strong commitment to customer service and team culture.
What Seraya loves most about her role is the opportunity to connect with people, from local regulars to visitors from around the world, alongside working with a supportive and close-knit team. That passion for people shines through in everything she does.
Her journey into the role was influenced by her interest in cooking at school, and while she embraced the opportunity early on, she admits the biggest challenge has been mastering the fast-paced environment, learning different stations and remembering recipes. Through persistence and experience, she has developed the skills needed to deliver a seamless customer experience across all areas of the café.
Outside of work, Seraya enjoys reading fiction, listening to music, and spending time with friends and family, an important balance that helps her stay energised and positive.
When asked what keeps her motivated each day, her answer is simple but powerful:“Feeling like I can improve someone’s day.”
This mindset is at the heart of great customer service. For Seraya, it’s about understanding each customer’s expectations and delivering an experience that meets, or exceeds, what they’re looking for.
One of her most memorable moments in the role involved hosting a group booking for 24 guests at a children’s birthday party. With balloons, decorations, and attention to detail, Seraya helped create a fun and welcoming atmosphere. The appreciation she received, from both the organisers and the children, left a lasting impression and reflects the impact of genuine, thoughtful service.
Her advice to those new to the industry is to “try your best and build relationships with customers, especially your regulars.” It’s a simple approach that reinforces the importance of consistency, connection, and community in small businesses.
Receiving the award has been a meaningful experience for Seraya, who shared she feels grateful to have been nominated by valued customers, making the recognition all the more special.
Nominations are open for the May Customer Service Award, so keep nominating and helping us recognise the incredible service happening across Esperance.
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Proudly sponsored by Esperance Communications.
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