August Customer Service Award winner

Congratulations to Isabelle Casey, of Swans Veterinary Services, on winning the Customer Service Award for August 2025. Sponsored by Esperance Communications.

Isabelle Casey receiving her diploma, presented by Jennifer Obourne and Nicole Swan.

The Esperance Chamber of Commerce and Industry (ECCI) has recognised Isabelle Casey from Swans Veterinary Services as the winner of the August Customer Service Award, celebrating her outstanding dedication to both animals and their owners across the region.

Isabelle has been part of the Swans team since 2008, bringing a wealth of experience and compassion to her role. For her, the heart of the job lies in making a difference every day, not just to the pets she treats, but to the people who love them.

“I love being part of a team, working with animals, and helping the community,” Isabelle said. “What keeps me motivated is knowing I can improve the standard of care and the quality of life my patients receive. There are always new developments in veterinary care, and I like to stay up to date so I can give the best to my clients and their animals.”

Her caring approach has left a lasting impression on many local families, with clients often becoming close friends over the years. Isabelle’s philosophy of customer service is simple but powerful: empathy, patience, and always listening to people’s needs.

ECCI Executive Officer Jennifer Obourne praised Isabelle’s achievement, noting the importance of recognising service that goes above and beyond. “The Customer Service Award is about highlighting the people in our community who make every day experiences better,” Jennifer said. “Isabelle embodies that spirit, and her compassion, professionalism, and genuine care for animals and people alike make her a true asset to Esperance.”

Outside of work, Isabelle is just as devoted to animals. She enjoys gardening, horse riding, and caring for her own collection of pets.

On receiving the award, Isabelle said she felt “very honoured and humbled” to be acknowledged by the community she serves.

The ECCI Customer Service Award is proudly sponsored by Esperance Communications, with monthly winners celebrated for their exceptional commitment to customer care. You can nominate an individual or team via our website: https://www.esperancecci.com.au/customer-service-awards.