July Customer Service Award winner

Congratulations to Luke Coen, of Flight Centre Esperance, on winning the Customer Service Award for July 2025. Sponsored by Esperance Communications.

Luke Coen receiving his diploma, presented by Ron Chambers and Jennifer Obourne

Luke Coen from Flight Centre Esperance has been recognised with the July Customer Service Award for his outstanding dedication to helping customers plan their dream holidays.

Luke has been with Flight Centre for nearly three years, after spending more than two decades working as a chef. His love of travel inspired the career change, and he hasn’t looked back since.

“I like helping customers get to their trip destinations and seeing people’s dreams come to life is the best part of the job,” Luke said. “For me, great customer service means everything. People can book online, but they come into the store because we tailor everything to their needs.”

From young families planning their first overseas trip to elderly travellers finally enjoying the holiday of a lifetime, Luke’s approach is simple but powerful: “Listen to what the customer wants, smile, and just listen.”

Luke said he was very grateful for the recognition, adding that it was an unexpected but meaningful honour.

The award, sponsored by Esperance Communications, highlights the importance of customer service in building strong local businesses.

“Customer service is one of the most important things when running a business because it’s the first and last impression for people,” said Ron Chambers, Director of Esperance Communications. “It stays with customers.”

ECCI Executive Officer Jennifer Obourne added: “Great customer service is at the heart of every thriving business community. By shining a light on those who go above and beyond, we encourage others to lift the bar and strengthen the culture of service excellence across our region.”

The ECCI recognises outstanding businesses and individuals in Esperance with our monthly Customer Service Award. You can nominate an individual or team via our website: https://www.esperancecci.com.au/customer-service-awards.